I CANT RESET MY PASSWORD
Please follow the link to reset your password: RESET PASSWORD
Please check your Spam email account, as sometimes depending on your personal email account settings it may class this kind of information as Spam. If you still dont have any luck with your password reset, please contact us: email@example.com
HOW DO I KNOW IF I AM IN THE RACE?
When you enter through our online system, you will receive an confirmation of booking email that will conatain full details of your entry. You will receive email updates and a link to the race information as race day approaches. We usually place a start list up on the race webpage the Wednesday prior to the race. If you do not receive a bokking email please check your spam account as sometimes they end up in there depending on your personal settings.
MY AGE GROUP IS WRONG
Your age group is categorised in 5 year age bands by your age at December 31st in the race year, and not your age on race day (as per British Triathlon Rules).
I NEED TO WITHDRAW. CAN I HAVE A REFUND?
We offer a race credit. But please refer to our Withdrawal & Legal for clarification.
DO I HAVE TO WEAR A WETSUIT?
“Why do I have to wear a wetsuit?” The wearing of wetsuits in triathlon is governed by British Triathlon rules and is totally dependent on water temperature one hour before the start of the event.
|Water Temperature||Wetsuit Rule|
|Water temp. less than 14 degrees||Wetsuits are COMPULSORY|
|Water temp. 14-22 degrees||Wetsuits are OPTIONAL|
|Water temp. above 22 degrees||Wetsuits are BANNED|
Depending on how cold the water is some race distances may get shortened, for more info click HERE
See our swim partner Zone 3 sale of brand new wetsuits and Tri associated equipment.
Wetsuits in fact help with buoyancy and warmth, so we strongly advise that you wear one if they are optional or if you are new to open water swimming. The Water temperature is measured prior to our races and posted out with the Pre Race Brief
WHY DO WE USE AN ESTIMATED SWIM TIME FOR POOL SWIMS?
It is important that you give an as accurate as possible estimate of your swim time over the swim distance in your event so that we can place you in a wave of swimmers who are about the same ability as yourself. Inaccurate guesses can result in the event being held up.
I WANT TO SPECTATE
Spectators are always welcome Our venues have plenty to keep you busy, theres great viewing points from which to watch the athletes, and often playgrounds for the children.
WHAT IS BRITISH TRIATHLON FEDERATION MEMBERSHIP?
Anyone can become a member of British Triathlon – the national membership association for triathlon in Britain. For more information on British Triathlon Membership visit: http://www.britishtriathlon.org.
HOW CAN I CHECK RACE RESULTS?
We publish LIVE race results as you cross each timing point, Excel & PDF formats will be on our webpage two days after the race under Results. On the day results will be available from the race results tent – usually situated next to the finish line.